Privacy Policy

Effective Date: Thursday 21 August, 2025
Last Updated: Thursday 21 August, 2025

Thank you for visiting Norton Cottage ("we", "our", or "us"). We are committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.norton-cottage.co.uk (the "Site"), and when you book a stay at our holiday cottage.

1. Information We Collect

We may collect and process the following types of personal data:

Contact Information: Name, email address, phone number, postal address.
Booking Information: Dates of stay, number of guests, special requests.
Payment Information: Processed securely via our payment provider (we do not store credit/debit card details).
Usage Data: IP address, browser type, pages visited, time spent on the site (via cookies or analytics tools).

2. How We Use Your Information

We use your information for the following purposes:

To process and manage bookings.
To communicate with you about your booking or inquiries.
To send you confirmation and reminder emails.
To improve our website and user experience.
To comply with legal obligations.

3. Legal Basis for Processing (GDPR)

If you are in the EU or UK, we process your personal data based on the following legal grounds:

Contract: To fulfill our contract with you (e.g., to manage your booking).
Consent: Where you have given us permission (e.g., marketing emails).
Legal Obligation: To comply with applicable laws (e.g., tax regulations).
Legitimate Interest: To operate and improve our website and services.

4. Sharing Your Information

We do not sell or rent your personal information. However, we may share your data with:

Trusted service providers (e.g., payment processors, email platforms).
Legal authorities if required to comply with laws or regulations.
Our website hosting or IT support providers.

All third parties are required to keep your data secure and process it only for the purposes we specify.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which we collected it, including legal, accounting, or reporting requirements.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve user experience and analyze site traffic. You can manage your cookie preferences through your browser settings.

7. Your Rights (EU/UK Residents)

You have the right to:

Access the personal data we hold about you.
Request correction or deletion of your data.
Object to or restrict certain types of processing.
Withdraw consent where processing is based on consent.
Lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us at nortoncottagecotswolds@gmail.com

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, use, or disclosure.

9. Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date at the top.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: nortoncottagecotswolds@gmail.com
Address: Norton Cottage, Burford Road, Chipping Norton, OX7 5EB